Refund policy

Returns

You can return an unused journal within 30 days of delivery for a full refund. Unused means no writing or marks on any page. Because a journal is personal, we can't take back a copy that has been written in.

To start a return, email clarity@clearminds.cc with your order number and we'll send instructions. You cover return shipping. Please use a trackable service, because we can't refund a return that doesn't reach us.

Damaged or wrong item

If your journal arrives damaged or you received the wrong item, email us within 7 days of delivery with your order number and a photo. We'll send a replacement at no cost to you.

Lost packages

If your tracking hasn't updated in 10 business days, email us and we'll work with USPS to find your order or send a replacement. Once USPS marks a package as delivered, we can't replace it, but we'll help you file a claim.

Refunds

Approved refunds go back to your original payment method within 5 business days after we receive and check your return. Your bank may take a few more days to show it.

Cancellations

You can cancel for a full refund any time before your order ships. Email us as soon as you can.